SHIPPING AND DELIVERY

1) It is the buyer's responsibility to handle their packages that have failed delivery attempts. The best way for such cases is to contact their local courier. The buyer can reach out to us for contact information.

2) The buyer must provide the correct and deliverable delivery address for the shipment to complete successfully. We have absolutely no power and control over the shipment and the shipping route regarding the shipping time and method of delivery. We will not take responsibility for orders that end with lost packages and forfeited due to failure to deliver.

There are ongoing logistical delays due to the COVID-19 pandemic and extreme weather conditions. We apologize for any inconvenience caused.

Standard shipping policies apply to all Xylonwatch sales.
All orders are shipped from Hong Kong by Yun Express, WanbExpress, and Yanwen Express and can be tracked on 17track.net.

Order Processing Time: three business days

Orders placed on Fridays will be scheduled for processing the next week.

All shipments can be tracked on 17track.net.

Orders to these three states (AK, HI, PR) , United States, are out of our regular lines of shipment. Shipping time to these address can go up to two months. Please note before purchasing.

Standard Shipping

We are delivering to:

North America:

The United States (AK, HI, PR will have relatively longer shipping time)

South America:

Chile, Colombia, Mexico

Middle East:

Cambodia, Lebanon, Saudi Arabia, United Arab Emirates, Turkey

European countries:

Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, and United Kingdom

Asia:

Japan, Hong Kong, Taiwan

Other Countries:

Australia, Caribbean Netherlands, Israel, and New Zealand